1. Shipping Policy
- Processing Time: Orders are typically processed within 1–3 business days after payment confirmation.
- Delivery Time: Standard delivery takes 5–10 business days, depending on your location. Express shipping options may be available at checkout.
- Shipping Charges: Shipping fees are calculated at checkout and may vary based on order weight, size, and destination.
- Order Tracking: Once your order is shipped, you will receive a tracking number via email or SMS.
- Delays: While we strive to deliver on time, unforeseen delays (weather, customs, courier issues) may occur.
2. Return & Exchange Policy
- Eligibility: Items can be returned or exchanged within 7–14 days of delivery, provided they are unused, unworn, and in their original packaging.
- Non-Returnable Items: Certain products, such as perishable goods, intimate items, or sale/clearance items, may not be eligible for return.
- Return Process: To initiate a return, please contact our support team with your order number and reason for return.
- Refunds: Once your returned item is inspected and approved, refunds will be issued to your original payment method within 5–7 business days.
- Exchange: Exchanges are subject to product availability. If unavailable, a refund or store credit will be provided.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (defective or incorrect item).
3. Contact Us
If you have any questions about our Shipping & Return Policy, please contact us at:
📧 support@etore.com
📞 +92 311 3121514
