1. How can I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. You can place an order as a guest or by creating an account for faster checkout in the future.

2. What payment methods do you accept?

We accept major credit/debit cards and other secure payment options displayed at checkout. All transactions are processed safely through trusted payment gateways.

3. How long does shipping take?

Standard delivery usually takes 3–7 business days, depending on your location. Express shipping options are also available at checkout.

4. Can I track my order?

Yes. Once your order is shipped, we will send you a tracking number via email, allowing you to monitor your package in real-time.

5. Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping fees and delivery times vary depending on the destination.

6. What is your return policy?

You can return most items within 7–14 days of receiving your order, provided they are unused and in original packaging. Please check our full Return Policy for details.

7. Can I cancel or change my order?

If your order hasn’t been processed or shipped, you may cancel or modify it by contacting our support team as soon as possible.

8. How do I contact customer support?

You can reach us at qalaakarofficial@gmail.com or call us at +923462326463 during business hours.